Customer Success Manager-German Speaking (m/f/d)

Permanent employee, Full-time · Berlin

Your mission

Who we are…  

At BuildingMinds, we drive advanced digital strategies for the real estate industry creating a positive impact on the planet, people's wellbeing, and sustainable profitability.   
Our mission is to lift unexploited data treasures that are still hidden in building structures and data silos. A single, centralized, and secure platform with a dynamic Digital Building Twin at its core allows our customers to utilize a new level of data-driven insights, unleash machine learning and AI and make more informed decisions for a better present and a more sustainable future.   
    
We are on the lookout for talented, passionate natural-born disruptors to join our team and become a “NetZero Hero”  
  
How we work…  
Being on the forefront of disrupting an entire industry, we offer the freedom to be creative and forward-thinking. As a start-up in Berlin and with the full backing of Schindler, we also have the stability, support and resources of an established world leader in the buildings industry. This enables us to bring together the best of two worlds and to create an utterly unique culture of creativity, accelerated innovation and learning. We value speed, agility and creativity.

Your profile

In detail you will:

As a Customer Success Manager for the Customer Relations team, your main focus will be on ensuring the best experience and outcome for our customers. Your responsibilities will include:

Proactive client management of dedicated accounts.
Obtain the highest levels of customer satisfaction through responsiveness, regular communication, and ongoing risk mitigation.
Work directly with cross-functional teams during Scoping, Implementation, and Enhancing & Scaling phases to ensure customer perspective is central to our execution.
Customer use cases are delivered, and the overall customer journey is efficient and smooth.
Up/cross sell to existing customers, in line with new product releases.
Visit customers 2-4 times a year in their main offices.
Track health of assigned accounts and lead risk mitigation through reporting metrics and account-specific targets.

We would like to hear from you if you have:

Excellent communication and interpersonal skills
Ideally native speaker of German
Ideally with studies in Business Management, Architecture
Passionate about delivering the best experience for our customers
Proactive way of thinking; organized and possessing strong time management skills.
Solution-focused and open-minded personality.
Ability to work effectively in a fast-paced, dynamic environment.

Why us?

We offer you:

A diverse team with people from all over the world, of all ages with a supportive atmosphere. 
A hybrid Berlin work policy (3 days in the office per week).
Annual learning budget focusing on people's professional and personal development.   
Apple latest technology for your best efficiency.  
The opportunity to shape building sustainability.   
Competitive compensation and benefits plus a variety of snacks and drinks in the office.  
Unlimited working contract with 30 days of vacation per year  
Free German classes with Goethe Institute.

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About us

The real estate industry is changing rapidly. At BuildingMinds, we prepare real estate managers for the trends and unexpected challenges of tomorrow. We empower businesses – by making them adaptable, resilient and agile.

Our team of more than 100 outstanding experts from diverse backgrounds use the power of data to create a more sustainable and profitable real estate industry. Our cooperative approach, interdisciplinary teamwork and flat hierarchy enable us to learn and innovate. BuildingMinds – real estate management services from professionals, for professionals.

Our vision is to transform real estate from a resource-consuming industry into a resource- generating industry

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We are looking forward to hearing from you!

Thank you for your interest in Buildingminds.