Customer Enablement Manager (m/f/d)

Permanent employee, Full-time · Berlin

Your mission

About BuildingMinds

BuildingMinds, a market-leading Proptech backed by the Schindler Group with over €120 million in investment, is transforming real estate management for many of the world’s top real estate funds. Over the past seven years, we have helped property owners create a digital brain for their buildings by integrating data through forms, document uploaders, Generative AI extractors, meter integrations, and utility connections, ensuring transparency, accuracy, and comparability across portfolios.

Our platform simplifies compliance with frameworks like GRESB, SFDR, and CRREM, empowering ESG teams to benchmark performance, rank interventions, and unlock energy savings. By enriching reports with actionable insights and assessing risks, clients can meet regulatory demands, enhance sustainability efforts, and improve operational efficiency.

BuildingMinds also supports property operations by optimizing investments, simulating ROI, and driving ESG improvements. We enable smarter interventions that maximize rental income and reduce environmental impact.
By integrating ESG data into financial strategies, we help asset and portfolio managers quantify green premiums, mitigate risks, and enhance valuations for acquisitions or divestments. BuildingMinds drives sustainable growth, operational excellence, and stronger returns across the real estate industry.

Your profile

What You Will Be Doing:

Act as the central point for managing customer-reported bugs and tickets, collaborating with product and development teams to prioritize, track, and resolve issues while keeping customers informed throughout the process.
Lead customer onboarding and roll-out sessions to ensure smooth adoption of BuildingMinds solutions, delivering tailored training programs and creating materials to support customer education.
Oversee the BuildingMinds support portal, ensuring it serves as a reliable resource by updating content, including FAQs, tutorials, and troubleshooting guides, and identifying opportunities for improvement.
Build and maintain strong relationships with customers, proactively monitoring their usage and engagement to identify areas for optimization and address challenges.
Advocate for customer feedback internally to drive product enhancements and create a seamless experience.
Analyze customer data and success metrics, such as adoption rates and satisfaction, to uncover insights and guide strategic actions.
Collaborate with cross-functional teams, including product, support, and marketing, to align on customer needs and ensure consistent communication.
Support the professional service team in preparation of rollouts to users incl. trainings, learning videos and user setup

What We Need From You:

5+ years Experience managing customer-reported bugs and working with technical teams to ensure resolution.
Proven ability to design and deliver training sessions tailored to diverse customer needs.
Familiarity with managing customer-facing support portals, including content creation and maintenance.
Strong background in customer success or enablement roles within SaaS or technology companies.
Exceptional communication skills with the ability to build trust and explain technical concepts clearly.
Organizational skills to manage multiple accounts and priorities simultaneously.
Technical proficiency with software platforms and tools, including data analytics and CRM systems.
Fluency in German and English. Any additional languages is a plus.
Passion for empowering customers and driving long-term success.

Why us?

We offer you:  

Opportunity to work with a diverse team with people from all over the world, of all ages with a supportive atmosphere.  
Annual learning budget focusing on people professional and personal development 
Apple latest technology  
The opportunity to shape ESG in the built environment 
Competitive compensation and benefits  
Hybrid work policy

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About us

The real estate industry is changing rapidly. At BuildingMinds, we prepare real estate managers for the trends and unexpected challenges of tomorrow. We empower businesses – by making them adaptable, resilient and agile.

Our team of more than 100 outstanding experts from diverse backgrounds use the power of data to create a more sustainable and profitable real estate industry. Our cooperative approach, interdisciplinary teamwork and flat hierarchy enable us to learn and innovate. BuildingMinds – real estate management services from professionals, for professionals.

Our vision is to transform real estate from a resource-consuming industry into a resource- generating industry.

At BuildingMinds, we are committed to fostering a diverse, inclusive, and equitable workplace. We ensure fair and equal treatment of all employees and applicants, regardless of background, identity, or experience. This includes equal pay for equal work, as well as equitable opportunities for growth, development, and career advancement.

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We are looking forward to hearing from you!

Thank you for your interest in Buildingminds.